> For the complete documentation index, see [llms.txt](https://countertrade.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://countertrade.gitbook.io/docs/help/contact-and-data.md).

# Contact and your data

How to reach CounterTrade, what to put in your message, and a plain list of what the product stores, which cookies and browser storage it uses, and what is public on-chain.

Write to `admin@countertrade.app`. We answer within 24 hours. The same facts are in the app at **/complaints** and **/data**.

## What to include in your message

* Your wallet in short form (for example `0x12ab…9f3c`) or your trader name.
* The room or season link.
* What happened, in your own words.
* When it happened, with your time zone.

Never send a seed phrase or a private key.

## Settled results

Results are final once a room settles. There is no dispute process: a settled room is not re-opened or re-scored — see [Results are final](/docs/battles/battle-rules-and-scoring.md#results-are-final). We still read every message and fix real bugs.

## What CounterTrade keeps about you

* **Account:** the wallet you sign in with and any wallet you link; for Google sign-in, that Google account's email address; for a linked Telegram account, your Telegram user id; your trader name and avatar; and, once at your first sign-in, how you arrived (landing page, the referring site's host name, campaign tags in the link, and a referral code if there was one).
* **Sign-in sessions:** each sign-in keeps a record with a hash of the sign-in token, your browser's user agent, your IP address, and when the session was created, last used and expires. The sign-in cookie lasts up to 7 days. Signing out ends the session; the record is not deleted.
* **IP address:** rate limits count requests per IP address in server memory only, dropped after at most 2 hours without requests. Your IP address is also stored with each sign-in session, a referral sign-up, a feedback message, and the entry check of a room that runs one. These records are not deleted automatically.
* **Activity:** your trades, positions, results and standings, which boards and leaderboards show publicly next to your trader name or short wallet; messages you post in room and season chats; feedback you send; daily view counts for some pages, against your account or a random id your browser made; whether your wallet supports sponsored gas and whether its balance is zero, small or enough to pay (never the balance itself).
* **Telegram bot:** in a group where the bot is a member, and in direct messages to it, the bot records messages. Default periodic text-cleanup periods are 90 days for group messages and 30 days for direct messages; `/start` shows the configured periods. Cleanup also covers related raw updates, retained question copies and prepared live/notification content. User/chat identifiers and names, account links, notification preferences, moderation/delivery records and audit history may remain longer. Assistant answers, their preparation records and operational comments are stored separately and have no automatic deletion under those text-cleanup periods. Cleanup does not delete copies already sent to Telegram or establish an external AI provider's retention. Linking alone does not enable notifications or supply consent.
* **On-chain:** your wallet address, entry deposits, payouts, refunds and claims are public blockchain transactions. Nobody, including CounterTrade, can change or delete them.

## Cookies and browser storage

| Name         | What it does                                                    |
| ------------ | --------------------------------------------------------------- |
| `ta_refresh` | Keeps you signed in, up to 7 days. Page scripts cannot read it. |
| `ta_csrf`    | Proves a sign-in refresh or sign-out came from this site.       |
| `ct-scheme`  | Remembers your colour scheme, for one year.                     |
| `wagmi.*`    | Remembers which wallet you connected.                           |

Browser storage holds chart layouts and settings, terminal choices (symbol, leverage, margin mode), a referral code and first-arrival details until sign-in (30 days), a random view id, season chat state, your schedule time zone choice, cross-chain funding attempts, and wallet-connection state. There are no advertising cookies and no third-party analytics scripts added by CounterTrade.

The price chart in rooms is TradingView's charting library, served from our own site, with its built-in analytics switched off.

## Changing or removing your data

You can change your trader name and avatar in your profile. There is no button that deletes your account. To ask about your data, write to `admin@countertrade.app`.

## Related

* [Battle rules and scoring](/docs/battles/battle-rules-and-scoring.md)
* [Account and wallet](/docs/account-and-profile/account-and-wallet.md)
* [Troubleshooting](/docs/help/troubleshooting.md)
* [FAQ](/docs/help/faq.md)